Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. 1999-2023 PayPal, Inc. All rights reserved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. 5 minutes isn't long enough! Footer.languageSelector.ja-jp.region Please note that orders are processed only after a billing address and other billing information has been verified. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Unfortunately, we will not be able to issue a refund on your ticket insurance. We will require vehicle recovery service confirmation and receipts. in the event description page, in pop-up boxes, or in an email). Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. All photography, filming and other recordings of the event are PROHIBITED. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. A scan or clear photograph sent by email is acceptable. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Event date, time, talent, participants and rosters are subject to change without notice. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Testimonials Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Thank you for taking the time to let the people know. When did you become aware that you were unable to attend the Event? BUY THE PERFECT TICKETS Front row or on the aisle? There are no suggested results at this time. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. . If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. You must supply the required Payment Method and/or other personal information in order to complete your purchase. Took about 5-6 weeks and lots of following up but did get all my money back. They will pursue AXS who in turn, will keep your money. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. Our helpline number is 1-888-929-7849. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. What is ticket insurance? Honestly this post makes me feel better though, thank you lol. During the event, strobe or theatrical lighting may be used. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. TicketPlan cannot be held responsible if incorrect banking details are provided. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. We make no representations or warranties about the quality of your watching experience or your display. or was there no option for you? The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Please read this Agreement carefully, because it is a contract that affects your legal rights. We will need these documents as part of the application process and cannot process a refund without them. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Ad . AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. (United States) AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Such fees and charges may vary. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. I can't go to a concert anymore, any tips to ensure i get my money back? The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A scan or clear photograph sent by email is acceptable. Have you tried to make a refund by clicking on the refund option? Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Spent most of yesterday trying for the new show tickets. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. Submission of our own medical confirmation form is preferred, please download it here: medical form template. Fan Update. NEVER AGAIN! This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Please consult the seller fee information found within our Service. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. We have made changes to our Privacy Policy. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. Performed analyses related to call center and ticket insurance costs. Holder must possess a ticket to enter the property or venue listed on the ticket. All applicable fees and charges will be disclosed prior to completion of your purchase. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. How do I file a claim and get a refund if I have ticket insurance? Contact Us No forms, no IDs, no complications. Request ID: 7a29b9b3cc1be708. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. We hope that you have a great time at the show. If the event is rescheduled, we'll advise what options are available to you. Hey did you end up filing a claim with Amex? A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! follow our steps to get a refund from a ticket seller. Latecomers may be seated at the discretion of Client or venue. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Only items purchased on the AXS official website can be returned for refund or exchange. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. Occasionally, we may require that the physical ticket is sent to us. But with Event Ticket Protector, they won't need to worry. Have now given up. Let us know what you were doing when this page came up, plus your IP and request ID Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). Please visit our help page or contact customer support for assistance. Therefore, we ask for: A completed medical confirmation form. ', Beware of this fake Disney+ phishing email. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. SEARCH/NO EXPECTATION OF PRIVACY. I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. The site owner may have set restrictions that prevent you from accessing the site. mail Dollars. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. Refunds for rescheduled events are up to the artist, team, venue, or promoter. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Reporting Fraud. I bought these from AXS . Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. The form needs to be signed and stamped by your GP and this may be chargeable to you. It's all a fan needs, all in one app. These documents are require to process your application and you are unable to submit your application without these documents. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. . found at the bottom of this page. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Can I get a refund for a cancelled or postponed event? You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Peter Kay tickets --. Listings are not considered retracted until they have been processed and a system confirmation has been issued. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. The document details need to meet the requirements of your Booking Refund Protection. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Upon your payment in full, you shall be entitled to the tickets you have purchased. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Fans may consider purchasing Allianz ticket insurance at the time of purchase. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Are AXS Premium tickets sold for every event? Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). Press J to jump to the feed. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. If I have XCover ticket insurance and miss an event, can I get a refund? Can I get my money back for cancelled or postponed events? For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Almost fell for the scam myself until I saw this. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. Apply for a refund. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. The availability of tickets is subject to change. Help us help you quicker by coming with your mobile ticket ready to be scanned. Refund policies may vary depending on promoter, venue, state or local laws. Please note that further documentation may be required following our review. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. You should base your purchase decision solely on the information provided. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. If buyers Payment Method provider does not remit payment, the transaction will be canceled. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. I bought these from AXS and paid 214 (bit of a rip off site . You will also be responsible for paying any applicable taxes relating to your purchases. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. (The reference number will be emailed to you immediately following submission of the online form). . We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. IP: 141.94.161.174 Events may be postponed or canceled for a variety of reasons. A refund AXS the company right which she bought the tickets sent via an email telling. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. The ticket is valid only for the event, date, time, and seat location issued. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser).